🔁 Return & Refund Policy

GRD Supply – Motorsport-Inspired Collectibles
📧 Contact: hello@grdsupply.store
Last updated: 03.01.2026

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1. General Policy

At GRD Supply, we take pride in offering high-quality, collectible-grade model cars inspired by motorsport culture. Due to the custom and collectible nature of our products, all sales are final unless otherwise provided for under applicable Swiss consumer protection law.

We do not offer returns or refunds for:

• Change of mind

• Incorrect product selection

• Unexpected delivery times

• Minor deviations in appearance or packaging

📌 In line with Art. 40c OR, Swiss consumers do not have a general right of return (no Widerrufsrecht) unless agreed contractually or due to defects.

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2. Exceptions – Eligible Return Cases

We will accept return or refund requests only in the following cases:

A. Wrong item delivered

You received a product that does not match your order (e.g., wrong model).

• Must be reported within 3 days of delivery

• Item must remain unused and in original packaging

B. Defective or damaged items

Items that arrive with clear manufacturing defects or were damaged in transit (not due to misuse).

• Must be reported within 3 days of delivery

• Photos of the packaging and damage are required

• Shipping box, labels, and product must be retained for inspection

📌 Under Art. 201 OR, buyers must inspect goods upon receipt and report defects immediately to retain warranty rights.

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3. Non-Returnable Items

The following items cannot be returned under any circumstance:

• Items showing signs of use, damage, or modification

• Items returned without prior written approval

• Collector’s items with opened or damaged packaging

• Discounted or clearance items

• Digital goods, downloads, or virtual content

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4. Return Process

To request a return or refund, contact us at:
📧 hello@grdsupply.store

You must include:

• Your order number

• Description of the issue

• Clear photos (if damage is claimed)

All returns must be pre-authorized by GRD Supply.
We reserve the right to reject returns that do not meet the conditions stated in this policy.

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5. Shipping Costs for Returns

Unless otherwise agreed:

• Customers are responsible for return shipping costs.

• Return packages must include tracking and sufficient packaging.

• GRD Supply is not responsible for returns lost in transit.

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6. Refunds (if applicable)

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approved refunds will be issued to your original payment method.

• Depending on your bank or payment provider, it may take 5–10 business days for the credit to appear.

If your refund is late or missing, please first check with your bank and payment provider.

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7. Exchanges

We do not offer direct exchanges. If you wish to receive a different item, please place a new order once your return has been processed and approved.

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8. Cancellations

Orders cannot be cancelled once they are in the fulfillment stage or have been shipped.

We process orders quickly to ensure timely delivery, and changes after confirmation are technically and logistically not feasible.

📌 Art. 9 OR: Once an order is accepted, it forms a binding sales contract under Swiss law.

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9. Return Address

The return address will be provided in your return authorization email.
Do not send any products back without prior written confirmation from GRD Supply.

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10. Legal Rights

This Return & Refund Policy is governed by Swiss law.
Nothing in this policy limits your statutory rights under Swiss consumer protection law.

Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Switzerland.

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✅ Summary of Key Conditions